Frequently Asked Questions
Everything you need to know about professional beauty tools and your orders.
Does STALEKS ship across the European Union?
Yes, we ship our professional beauty tools from our Polish warehouse to all countries within the European Union. Shipping costs and delivery times vary depending on the destination country.
What materials are STALEKS tools made of?
All STALEKS and STALEKS PRO instruments are manufactured from high-quality medical-grade stainless steel, ensuring exceptional corrosion resistance and the ability to undergo multiple sterilization cycles.
What payment methods do you accept?
We support a wide range of secure payment options, including credit/debit cards (Visa, Mastercard), PayPal, and popular local Polish payment methods such as BLIK and Przelewy24.
How can I return a product if it doesn't meet my expectations?
You can return unused products in their original packaging within 14 days of receipt. Please note that for hygiene reasons, tools that have been used or removed from sealed sterile packaging cannot be returned.
Are your tools suitable for professional sterilization?
Absolutely. Our professional lines are specifically designed to withstand various sterilization methods, including autoclaves and dry heat sterilizers, without losing their structural integrity or sharpness.
How do I track my order?
Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to the courier's website to monitor your delivery in real-time.